Returns / Exchanges

Return / Exchange Policy

The following return policy applies to USA and Canadian orders only. For all international order information, please email us at lucy@vickyandlucas.com

Our return policy strives to be as flexible as possible for our customer while allowing us to provide instant insider access to top designer labels and coveted products at a significant discount. As a result, not every product can be returned or returned for cash. Items in Sales/Clearance are not eligible for returns/refunds.

Return or Exchange Eligibility Window

Eligible item(s) must be returned or exchanged within 21 days of the item ship date or as otherwise stated on the item return policy. Returned items must be unused, unworn, unwashed and undamaged. Please return items in their original packaging, including:  plastic wrap, hang tags on garments, etc.

  • Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
  • Final Sale items may not be returned.
  • Customer will pay the shipping fee for returning the items. We will refund you once we receive the items you returned.